Consumer demands and expectations are rapidly changing - and with those changes come new on-demand workflows that take days, hours, or minutes instead of weeks, months, or years. What’s the driving factor behind this shift toward efficiency? And automation is more accessible than you might think. Salesforce has long empowered customers to do more with less with a full suite of end-to-end automation capabilities (including Flow Builder, Flow Orchestration, Robotic Process Automation, and Flow Integration powered by MuleSoft). Emerging technologies like AI can enable us to even do tasks humans can’t do.
Savvy IT Leaders will continue to embrace automation in order to stay competitive and offer their customers the best experience possible.
Automation Definition
Every industry interprets automation differently and how it can change the game. “It’s trying to figure out how you can do things in more efficient and consistent ways so you can grow and save money," said John Kucera of Salesforce's SVP Product Management department.
The media coverage of the pandemic in 2009 helped accelerate automation trends across all industries. IT technicians believe that all industry leaders need to begin embracing transformation right away.
Prakash Kota has been a Chief Information Officer (CIO) at Autodesk since the year 2001. In recent years, he has come to believe that any action can be automated with enough dedication and resources. "Automation is a tactic used to create a frictionless experience," says Kota.
While customers benefit from smoother front-end interaction due to automation, many challenges remain on the back-end of the system. For instance, employees need to manually handle more difficult tasks simply because the software under it is outdated and not properly functioning.
McLarty, who works at MuleSoft, explains in this sentence how some of their customers require help for updating old technology systems that are not functioning properly and are still highly reliant on manual intervention.
This can cause problems within companies with strict budgets for computer updates, as well as those who lack trust in new software tools because of dubious business practices like tracking user activity without informing them or other security issues inherent in outdated systems. Tackling these two fundamental issues head-on will help.
Find the repetitive tasks that are taking up too much of your time and automate them with ClickDesk. You'll feel like you've just come up for air. MuleSoft goes above and beyond to help businesses transform digitally, by supporting any system and legacy.
“We’ve always been at the heart of digital business capabilities and innovation,” McLarty said. “Automation is the next evolution of this.”
A large company may have between 900 to 4,000 applications and systems, making integration seem like a monumental task. With MuleSoft's composable APIs and Robotic Process Automation (RPA) system, this once-impossible task becomes achievable.
Business analytics are the center of the MuleSoft experience. Allowing business analysts to handle reusable building blocks without a lot of IT involvement is our bread and butter. But what really sets MuleSoft apart from other automation platforms is its ability to securely hand these building blocks to business analysts in a way that promotes trust and verified data.
"What we have has a unique advantage for our customers," McLarty said. "Not just that we can connect these things, but it's a journey - every company is on a journey." Many companies still have that issue of siloed pockets of data and fragmented customer experiences.
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